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Draft measures to reduce customer complaints
Charvátová, Petra ; Strnad, Vlastimil (referee) ; Tyráček,, Petr (advisor)
This diploma thesis deals with customer complaints of headlamps in Automotive Lighting s.r.o. The goal is to analyze the state of customer complaints for 2018 and to evaluate the biggest source of nonconformities in terms of the type of complaint based on Pareto analysis. The thesis focuses on solution of one particular type of complaint. The key part of the thesis is also the processing of the process analysis, the evaluation of the causes of the complaint and the draft of corrective measures that would eliminate the problem. The conclusion of the thesis contains evaluation of the proposed corrective measures, including from the economic point of view.
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Proposal to Reduce Number of Nonconformities using Quality Tools
Vondruška, Jiří ; Cinková, Martina (referee) ; Videcká, Zdeňka (advisor)
The thesis is focused on reducing number of nonconformities using quality tools in the company engaged in dyeing and finishing of textile materials. The aim is a proposal of nonconformities management system. Based on analysis of the current method solving nonconformities are designed registration processes of internal nonconformities and complaints, which are followed by evaluation of nonconformities. The proposal will result in a systematic approach in solving of nonconformities.
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Dispach Process Improvement in the Mechanical Engineering Company
Kubový, Tadeáš ; Klega, René (referee) ; Videcká, Zdeňka (advisor)
This bachelor thesis deals with a proposal of improving the dispatch proces and the quality proces in the mechanical engineering company. In consists of three proposals for proces optimalization in order to minimalize losses. The work is divided into thee main parts. The firts part is focused on theoretical knowlage. The second part contains a global and detailed analysis of the company with the identification of the main problems. Based on analyzes, solutions are developed.
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The Extension of the Unacceptability of Cassation Complaint (in 2021)
Hejtmánek, Vojtěch ; Pomahač, Richard (referee)
The diploma thesis deals with institute of the unacceptability of cassation complaint as a filtering mechanism used by the Supreme Administrative Court for the selection of cassation complaints. The thesis briefly explains the theoretical base of the institute and its transformation due to the adoption of the amendment to the Code of Administrative Justice in 2021. The text continues with the critical assessment of the effectivity and rationality of the amendment from its theoretical and empirical perspective. The empiric evaluation is based on the author's own statistical research about ruling of cassation complaints. The author completes the thesis with presenting his ideas and suggestions to adjust the institute de lege ferenda.
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Socialistic complaints as an instrument of governance and remedy - Beroun district in the second half of the 80s.
Olbertová, Lenka ; Kabele, Jiří (advisor) ; Tuček, Milan (referee)
The diploma thesis deals with finding an answer to how socialistic complaints worked as an instrument of remedy and also as an instrument of governance. It proceeds from the theory of Albert O. Hirschman that explains strategies of solution in the area of firms, organizations and states and that also includes complaining. The other theoretical sources are the theory of bureaucratic organizations of Michel Crozier and Michel Foucault's conception of power and discipline. The issues of complaining are put into period context in the diploma thesis and it is supplemented about a brief elucidation of ruling manners considering the district level. The empirical part is based on qualitative and quantitative content analysis of complaints that were solved by the leading secretary at the District Committee of the Communist Party of Czechoslovakia in Beroun from 1985 till 1989. It is not only focused on a survey of complaints but also interprets the procedures of solving that are related to the chosen theoretical findings. The thesis also explains the relationship between the communist party and its critics with their objections and the relationship between the party and people that were criticized in the complaints.
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Handling complaints in an organization providing interpretation of Czech sign language
Lopour, Vojtěch ; Vrzáček, Petr (advisor) ; Procházková, Martina (referee)
The diploma thesis is focused on handling complaints in organizations providing social services. The process of handling complaints is conceived in the work as a process which, if properly set up and coordinated within the organization, can be useful in improving the services provided. The thesis summarizes professional theoretical knowledge in the field of complaint handling, describes the Czech legislative anchoring of work with complaints and offers an overview of possible processes procedures, rules and practices that can be used in practice. The practical part of the work is focused primarily on handling complaints in the field of providing interpretation of Czech sign language. Part of the diploma thesis is qualitative research, in which the process of handling complaints in the selected organization is diagnosed in detail. The results of the research include suggestions for possible procedures and recommendations that can help the organization streamline the complaint handling proces and can also be an inspiration for organizations that are open to a critical approach to their own complaint handling and possible implementation of changes.
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Dispach Process Improvement in the Mechanical Engineering Company
Kubový, Tadeáš ; Klega, René (referee) ; Videcká, Zdeňka (advisor)
This bachelor thesis deals with a proposal of improving the dispatch proces and the quality proces in the mechanical engineering company. In consists of three proposals for proces optimalization in order to minimalize losses. The work is divided into thee main parts. The firts part is focused on theoretical knowlage. The second part contains a global and detailed analysis of the company with the identification of the main problems. Based on analyzes, solutions are developed.
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